FAQs

Are you a factory or a trading company?

We are a professional manufacturer and we provide perfect OEM and after-sale service.

Can you send me the video to show how the machine works?

Certainly, we have made video of every machine .

What is the MOQ?

We accept MOQ of 1 unit to let you test our quality .

Can you send me the video to show how the machine works?

Certainly, we have made video of every machine .

There is big noise after power on the machine?

Noise will decrease after it being used a period of time, there's no quality problem.

Do you have a CE certificate?

For every model of machine, it has a CE certificate.

Can you send me the video to show how the machine works?

Certainly, we have made video of every machine .

What are the payment terms?

Payment<=3000USD, 100% in advance. Payment>=3000USD, 30% T/T in advance ,balance against the copy of B/L, We also accept  L/C at sight, Western Union/MoneyGram (<$2000), and Paypal (<$1000).

How long does it take to ship to me? Do you provide shipping services?

Shipping lead time is depend on destination and type of shipment. Air freight is generally within 1 week ,ocean freight will take longer times

We provide shipping services at competitive price from Guangzhou China to most major cities (air freight) and major seaports (ocean freight).  Door to door delivery service is also available in select countries for your convenience.

What is the warranty policy ?

All Goshen equipment comes with one-year warranty on non-consumable parts,Operating guidance and technical guidance help from Guangshen for life long

Do you offer custom design and manufacturing services?

Goshen offers various levels of custom design and manufacturing services at highly competitive pricing and lead time.

Where do I get parts and how much do they cost?

For the spare parts,you need to buy from us directly, Goshen offer very competitive pricing on parts to lower your cost of ownership.

What type of discount do you offer?

We work with pricing structures that offers different levels of discounts based on type of accounts and order quantity. Talk to our expert account managers about your business and equipment needs and they will find the best offer for you.

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